Knowledgebase:
Kayako Placeholders
Posted by Dag Frode Aasnes on 01 November 2016 03:13 PM

How to use Placeholders

Within the reply/forward area, you can use the below placeholders. When the reply is sent, the placeholder will be replaced with the information it represents. ( Placeholders can also be used within the quick insert options )

Customers Fullname : {{fullname}}
Customers Forename : {{forename}}
Customers Surname : {{surname}}
Customers Title : {{title}}
Customers Salutation : {{salutation}}
Customers Organization : {{organization}}
Customfield : {{custom_field[CustomFieldName]}}

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