Knowledgebase: Email
How to set-up ActiveSync on your iPhone, iPod Touch, or iPad
Posted by Dag Frode Aasnes, Last modified by Dag Frode Aasnes on 29 May 2013 06:05 AM

ActiveSync Implementation Requirement

WARNING: When you enable ActiveSync for MDaemon the first time:

  • It will wipe your existing contact and calendar data and replace it with your MDaemon data. Therefore, be sure you have a complete back up of your device before synchronizing the first time. You can consult your device’s manual for instructions on how to back up your device.
  • All first time syncs with ActiveSync will be a one way sync from the server to the device! After the initial syncronization, the sync will become two way.
  • ActiveSync is a web-service extension, and will not work if your web- server (such as WorldClient) is not running on port 80 (for http) and/or port 443 (for https). ActiveSync will not work on other ports.
  1. Touch Settings
  2. Touch Mail, Contacts, Calendars
  3. Touch Add Account
  4. Touch Microsoft Exchange
  5. Fill in the following fields in the Account Setup dialog:
    • Enter Email: Your full email address (example: dave@example.com)
    • Enter Domain: The 'domain' portion of your email address (example: example.com)
    • Enter Username: The 'user' portion of your email address (example: dave)
    • Enter Password: Your password.
    • Enter Description: Change this if desired

  6. Touch Next
  7. The Account Setup dialog will remain on the screen, but the Server field will now become active. Fill in your server name (example: mail.example.com)
  8. Touch Next
  9. If you have an SSL certificate:
    1. Notice the ‘Cannot Verify Server Identity’ error and Touch Continue
  10. If you are not using SSL (disabling will be required in a later step):
    1. You will receive an error 'Unable to verify account information'.
    2. Touch OK to remove the error message
    3. Touch Save
  11. Touch Save
  12. Set the Mail slider to OFF, set the Contacts and Calendars sliders based on preference.
  13. Touch Save
  14. Touch Fetch New Data
  15. Scroll to the bottom and touch Advanced
  16. Touch the account you just added (by default, it's called Exchange).
  17. Touch Fetch
    Note: The implementation of ActiveSync for MDaemon 12 does not support push, the device needs to fetch the changes either on a timer or as the data is accessed. If you change the settings to Fetch, and set the timer to every 15 minutes (in the above step 15), then you will get changes made from WorldClient within 15 minutes without needing to open the application.


  18. If you are not using SSL (this is enabled by default on most devices):
    1. Go back to the Accounts screen
    2. Touch on Exchange
    3. Touch on Account Info
    4. Locate 'Use SSL' and set the slider to OFF
    5. Touch Done
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